For a full refund or exchange, the items you ordered must be returned in perfect and unused condition within 14 days of dispatch.

Follow these easy steps in order to return the item:

1. Contact the Customer Service (e-mail: info@stefanocau.com – ph: +39. 031.59.31.09)  and notify us your decision to rescind the present contract;

2. Fill out the exchange form you have found in the section “Return Policy” of the website and send it to us via mail at: info@stefanocau.com ;

3. Insert the item you wish to return in the same box where the item was placed when delivered or, if you prefer, in another box with similar stability and robustness features;
4. Close the parcel and attach Stefano Cau address which was inside the parcel in which the purchased item was delivered;
5.Contact the carrier at the telephone number we provided you when you had contacted us to arrange the pick-up of the parcel you want to return.